About 15 minutes later, Matt calls me and tells me we don't have a power cord for the Stove. Aaarrrgggg! They were supposed to LEAVE the OLD ONE! Go get it! But they had already left. I call Sears. They tell me they will get the delivery team to come back and give us back the power cord. And for our troubles, they will send us a $30.00 gift card. Well, after two hours of waiting, we have heard NOTHING! I call them back. The first person I speak with tells me, "You just need to wait." WHAT??? How long do they expect me to wait??? It's been two hours. So she finally passes me on to a higher level of help and this person sees that there was a response from the delivery team stating that "The customer needs to contact an electrician." *SIGH* NO! I just need the power cord and WE can take care of this! OH! And why didn't anyone call ME and let ME know they weren't coming? By now, the lady says our old stove is probably at the dump.
It may not seem like a big deal, but they didn't do ANYTHING that they were told to do, AND they didn't come when THEY said they would. And that cord costs $20.00. The second lady could see I'd had it. I was NOT amused with any of this, and now...before I could cook dinner, I needed to run and buy a power cord. So in trying to make amends, she offered me a $40.00 gift card. So all in all, I will get $70.00 in gift cards, so I guess that is something. The stove is installed now and working great. But as for customer service....wow....where was that? All they had to do was show up within the "delivery window" that they told us, and everything would have been fine.
